Terms & Conditions.

01Agreement and use of the site

These terms are an agreement between you and Hudson Valley Botanicals LLC ("Hudson Valley Botanicals," "we," "us," "our"). They apply when you use hudsonvalleybotanicals.com or our app (together, "the site") and to every order you place. Our Privacy Policy explains how we handle your information. If you do not agree to these terms, please do not use the site or place an order.

We may update these terms. The version posted when you place an order is the one that applies to that order. The date at the top of this page shows when the terms last changed, and section 16 lists what changed.

You may use the site for lawful, personal purposes. You may not use it to:

• Break any federal, state, or local law.
• Scrape, copy, or harvest content without written permission.
• Reverse-engineer, disassemble, or interfere with the site or its servers.
• Misrepresent your identity, age, or location.
• Upload malicious code, try to get into accounts or systems that are not yours, or disrupt other users.

We may suspend or end access to the site if we reasonably believe these terms have been broken.

02Accounts

You can check out as a guest. An account is optional. With one, you can track orders, save your details, earn rewards points, and manage your email choices. If you create one:

• Give accurate information and keep it up to date.
• Keep your password private. You are responsible for activity on your account.
• Tell us through the contact page if you think someone else has used it.

We may decline, suspend, or close an account, for example for suspected fraud, repeated chargebacks, or ongoing violation of these terms.

03Products

We sell kratom powder and capsules. Every batch is tested by an independent ISO 17025 accredited lab in the US, and the lab reports for current batches are on our lab results page.

Our products have not been evaluated or approved by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Read the label on your package before use and follow it. Keep all products out of the reach of children. Kratom has limited research behind it, and improper handling or use may lead to adverse outcomes.

Availability and accuracy

• We work to describe each product accurately, including strain, weight, lab results, and price. Product photos are representative, and packaging can vary between batches.
• A strain or batch can sell out, sometimes while a new batch is being tested.
• Some products cannot ship to some places. For example, Ohio allows powder only, so capsules cannot be ordered for an Ohio address. Checkout blocks products and places we cannot ship to.
• We may limit quantities, refuse service, or cancel orders. If we cancel an order, we refund what you paid for it.

If we find a pricing or description error after you order, we will contact you before shipping and let you continue at the corrected terms or cancel for a full refund.

04Orders and pricing

When you place an order, you offer to buy the products in your cart at the listed price. We accept your order when we send the order confirmation email. Until then, we may decline it.

• Prices are in US dollars and can change at any time. The price shown when you check out is the price you pay.
• Sales tax, where it applies, is calculated at checkout from the delivery address.
• Shipping, the USPS COD fee, and optional shipping insurance are shown at checkout before you pay.
• We email a confirmation when you order and a tracking number when it ships. If you do not see them, check your spam folder and the email address on your order.

Changes and cancellations

Message us through the contact page as soon as you can. If your order has not shipped, we can usually change or cancel it. Once the shipping label prints, we cannot stop it.

05Age requirements and ID checks

You must meet the minimum age to buy kratom where your order is delivered. Most states set it at 18 or 21, and some cities and counties set their own. The Kratom Legality page shows the current rule for each state. By placing an order, you confirm that you meet it. Giving false age information is a serious breach of these terms, and we may ask for proof of age on any order.

06Shipping and delivery

We ship to all 50 states and US territories, including Puerto Rico, Guam, and the US Virgin Islands, except where kratom is restricted. We do not ship outside the US or to APO, FPO, or DPO military addresses. Checkout blocks addresses we cannot ship to, and our shipping restrictions page lists them.

• Free shipping: orders over $75 ship free by UPS Ground Saver to the contiguous US. UPS may hand these to your local post office for the last stop. Free orders to a PO box go by USPS instead.
• Other services: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, USPS Priority Mail, and USPS Priority Mail Express, priced at checkout.
• Dispatch: orders placed before 11 AM Eastern, Monday through Friday, usually ship the same business day. Same-day shipping is not guaranteed. New York orders ship after the ID check in section 05.
• Local delivery: we offer free same-day local delivery to nearby Hudson Valley towns when an order meets the minimum for that area. Orders placed before 11 AM Eastern are usually delivered the same day, and later orders the next day. Timing varies. The FAQ has a ZIP code check.

Typical delivery times

UPS Ground Saver

Usually a day or two longer than UPS Ground.

UPS Ground

1 to 5 business days, depending on distance.

UPS 3 Day Select

3 business days.

UPS 2nd Day Air

2 business days.

UPS Next Day Air

1 business day.

USPS Priority Mail

1 to 3 business days.

USPS Priority Mail Express

1 to 2 business days.

Delivery times are the carriers' estimates, not guarantees, and weather and other events can delay them. If a Priority Mail Express package misses the carrier's guaranteed date, we refund its shipping charge on request once the carrier confirms the delay.

Lost, late, or damaged packages

Once the carrier has your package, it is responsible for getting it to you. If tracking stalls for more than a few days, a package is marked delivered but missing, or it arrives damaged, message us through the contact page. We will file the carrier claim for you and work with you on a replacement or refund. For damage, send photos of the packaging and the item, and keep the packaging until the claim is resolved.

At checkout you can add optional shipping insurance (ParcelGuard), which covers the value of your order if the package is lost or damaged in transit.

If a package comes back to us because the address was wrong or delivery was refused, we refund the order minus the original shipping cost, even if it shipped free. A COD package that is refused or not paid for comes back to us, and the order is canceled.

07Returns, damage and missing items

If you are not satisfied with an unopened product, you can return it for store credit within 30 days of delivery.

• The product must be in its original, sealed, unopened packaging.
• Send a return request through the contact page with your order number, the product name, your reason for returning it, and a photo of the sealed product. We usually reply within 1 to 2 business days with return instructions.
• Return shipping is paid by you. Pack returns carefully. Items damaged or lost on the way back to us are not eligible for credit.
• Once we receive and inspect the product, we issue store credit for the price you paid. It is added to your account and is valid for 12 months.
• For safety and quality reasons, we cannot accept opened or used products. If you have a quality concern about an opened pouch, message us with the batch number and we will look into it.
• Only products bought directly from this site can be returned.
• We may decline return requests that do not meet these conditions.

08Payments

We accept the payment methods shown at checkout. Some methods are not offered for every address.

• Cards (Visa, Mastercard, American Express, Discover) are processed by Waave, a PCI-compliant payment processor. You finish paying on Waave's secure page, and we never see or store full card numbers, expiration dates, or security codes.
• Cash App: after you order, send the exact total to the Cash App account in your order email, with your order number in the note. Your order ships once the payment arrives.
• Mail-in payment (cash, check, or money order): your order ships once the payment arrives and clears.
• USPS COD (contiguous US only): you pay the letter carrier in cash when the package arrives. The USPS COD fee is added at checkout.
• HVB gift cards: see section 10.

Prices are in US dollars. Except for COD, payment must arrive before we ship.

• By paying, you confirm that you are authorized to use the payment method.
• If a payment is declined, reversed, or charged back, we may cancel the related order and recover reasonable costs.
• If you think a charge is wrong, contact us through the contact page before you open a bank dispute. We can usually fix it faster.

09Prepaid plans

Prepaid plans are offered on 1kg products. You choose 3, 6, 8, or 12 monthly deliveries at a discount and pay for the whole plan when you order. Every delivery ships free. Nothing renews, and you are never charged again when the plan ends.

• Canceling: you can cancel at any time through the contact page. We refund the amount you paid for deliveries that have not shipped yet.
• If your strain runs out: we will offer a similar strain for the remaining deliveries, or refund them if you prefer.
• If we can no longer ship to you: if kratom becomes restricted at your delivery address, we stop the plan and refund the deliveries that have not shipped.
• Moving: tell us your new address before the next delivery. It must be an address we can ship to.
• New York deliveries need the ID check in section 05.

10Gift cards, store credit and rewards

Gift cards

• HVB gift cards never expire and carry no fees of any kind.
• They can be used on this site. Any unused balance stays on the card for a later order.
• Gift cards cannot be returned, refunded, or exchanged for cash, except where the law requires it. For example, in New York you can ask for the cash value of a remaining balance under $5.
• Keep your gift card code private. Anyone who has the code can use the balance.

Store credit

Store credit from a return is added to your account and is valid for 12 months from the date it is issued. It has no cash value.

Rewards points

Account holders earn points on purchases, approved reviews, and their birthday. Points do not expire and have no cash value. They come off your balance when you turn them into a discount code, or if the order or review they were earned on is refunded, canceled, or removed. Full details are on the Rewards Points page.

Affiliates and promotions

The affiliate program has its own terms on the affiliate program page. Coupons, free samples, and other promotions follow the rules shown where they are offered.

11Intellectual property

All content on the site, including text, graphics, logos, icons, images, product photography, videos, software, and the Garuda and Hudson Valley Botanicals names and marks, belongs to Hudson Valley Botanicals or its licensors and is protected by US and international intellectual property laws.

You may not copy, reproduce, distribute, publish, transmit, modify, or create derivative works from site content without our written permission. Limited personal use, such as saving a product page for your own reference, is fine. Commercial reuse, scraping, and republishing are not.

12Your content and conduct

When you send us content, including product reviews, photos, videos, comments, support messages, or social posts that tag us, you give Hudson Valley Botanicals a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute it in connection with our business.

You agree not to submit content that:

• Is false, misleading, or defamatory, or infringes anyone's rights.
• Contains other people's personal information without their consent.
• Makes health, medical, or disease-treatment claims about our products.
• Is abusive, threatening, or harassing toward other customers or us.
• Contains spam, sales pitches, or links to unrelated products.

We may edit or remove content that breaks these rules.

13Disclaimers

FDA disclaimer

Legal status

Natural kratom leaf is not a federally controlled substance. Federal agencies are moving to limit concentrated 7-OH and related compounds, and some states, counties, and cities restrict or ban kratom. These rules change often, so check the law where you live before you order. The Kratom Legality page tracks federal, state, and local rules, and we do not ship where kratom sales are prohibited.

"As is" site and content

The site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the site will be uninterrupted, error-free, or free of harmful components.

14Limitation of liability

To the fullest extent the law allows, we are not liable for how you use, handle, or store our products, or for any loss, claim, injury, or damage that arises from that use.

To the fullest extent the law allows, Hudson Valley Botanicals LLC and its owner, agents, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or your purchase of products, including lost profits, lost data, or personal injury, even if we were told such damages were possible.

You agree to indemnify and hold harmless Hudson Valley Botanicals LLC and its owner, agents, and affiliates against claims, costs, and judgments arising from your use or disposal of the products, except to the extent caused by our gross negligence or willful misconduct.

Our total liability arising from any order, whether in contract, tort, or otherwise, is limited to the amount you paid for the product in question.

Some states do not allow these exclusions or limits, so some of them may not apply to you. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

15Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute arising from these terms or your use of the site will be resolved only in the state or federal courts located in New York, and you consent to personal jurisdiction there.

Before you file a formal dispute, please contact us through the contact page so we can try to resolve it directly. Most problems can be settled quickly that way. If we cannot reach a resolution, either party may proceed under this section.

If any part of these terms is found unenforceable, the rest stays in full force and effect.

16Changes to these terms

When we change these terms, we post the new version here and update the date at the top. Changes apply to orders placed after they are posted.

17Contact us