Frequently Asked Questions

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At Hudson Valley Botanicals, we're proud to offer Garuda Kratom—our signature line of premium powdered kratom that's become a favorite among wellness enthusiasts nationwide.

Every batch is lab-tested for purity and potency, so you know exactly what you're getting. We believe in transparency, quality, and delivering an experience you can trust.

Yes! Kratom is federally legal in the United States. However, some states and localities have their own restrictions.

We do not ship to the following states: Alabama, Arkansas, Connecticut, Indiana, Kansas, Louisiana, Vermont, or Wisconsin.

We also do not ship to these restricted localities:

  • California: San Diego, Oceanside, Newport Beach
  • Colorado: Denver, Parker, Monument, Greenwood Village
  • Florida: Sarasota County
  • Illinois: Alton, Jerseyville, Glen Carbon, Edwardsville
  • Mississippi: Alcorn, Calhoun, Itawamba, Lowndes, Monroe, Noxubee, Pearl River, Prentiss, Tippah, Tishomingo, and Union counties, plus Oxford, Pontotoc, Saltillo, Senatobia, and other local jurisdictions
  • New Hampshire: Franklin
  • New York: Nassau County
  • Oregon: Ontario

Pending statewide bans:

  • Tennessee: On April 16, 2026 the Tennessee Senate passed "Matthew Davenport's Law" (HB 1649 / SB 1656) by a 23-3 vote. The bill now heads to Governor Bill Lee. If signed, kratom will be illegal in Tennessee on July 1, 2026.
  • Kentucky: HB 757 will make kratom illegal on January 1, 2027. We will stop shipping to KY on that date.

Always check your local laws before ordering.

We ship to most US states (except where kratom is restricted by state or local law—see above). We also ship to US territories like Puerto Rico, Guam, and the US Virgin Islands.

International shipping? Not yet, but we're working on it!

Yes. You must be at least 18 years old to order in most states. However, the following states require you to be 21 or older:

  • Colorado, Florida, Georgia, Mississippi, Oregon, South Carolina, South Dakota, Tennessee, Virginia, and West Virginia

By placing an order, you confirm that you meet the age requirement for your state.

Absolutely. Every single batch of Garuda Kratom is tested by third-party labs for:

  • Heavy metals (lead, arsenic, mercury, cadmium)
  • Microbial contamination (salmonella, E. coli, yeast, mold)
  • Alkaloid content (mitragynine & 7-hydroxymitragynine)

You can view our lab reports on each product page. Transparency isn't just a buzzword for us—it's a promise.

We carry a curated selection of premium kratom strains, including:

  • Red Vein – Relaxing and calming
  • Green Vein – Balanced and versatile
  • White Vein – Energizing and uplifting
  • Yellow/Gold Vein – Smooth and mellow

Each strain has its own unique profile. Check out our shop to explore the full lineup!

We offer multiple sizes to fit your needs:

  • Sample size and variety packs (28g) – Perfect for trying new strains
  • Standard bags (250g, 500g) – Great for regular users
  • Bulk options (1kg, 2kg, 3kg) – Best value for enthusiasts
  • Capsule convenience (50, 150, 200, 250, 500 count) – Perfect for on the go

Bulk discounts available! The more you buy, the more you save.

We accept:

  • Credit/Debit Cards (Visa, Mastercard, Discover)
  • Cash App
  • Mail Payments (cash, check or money order)
  • USPS COD (Cash on Delivery)
  • Bitcoin

All card payments are processed securely through Waave, our trusted payment processor.

Waave is our secure payment processor for credit/debit card transactions. It's a trusted platform that keeps your payment info safe.

When you check out, you'll be redirected to Waave's secure portal to complete your payment. Once done, you'll be brought right back to our site!

Prefer to pay by mail? No problem!

  1. Place your order on our website (select "Mail Payment" at checkout)
  2. Mail a check or money order to the address provided in your order confirmation
  3. Include your order number with your payment
  4. We'll ship your order once payment is received and cleared

Processing time: 5-10 business days after we receive your payment.

Yes! We offer COD for orders within the contiguous United States.

How it works:

  1. Select "COD" at checkout
  2. We'll ship your order via USPS with COD service
  3. Pay the mail carrier in cash when your package arrives. Or pay with card at your local post office.

COD fees apply, check the fee table at checkout.

Note: COD orders may take 1-2 extra days to process.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website (USPS, UPS, or FedEx).

If you created an account, you can also track your order directly from your account dashboard.

Yes! We offer FREE shipping on orders over $75 via UPS Ground Advantage. For orders under $75, various shipping options are available such as USPS and UPS. We also offer expedited options including USPS Express Mail, UPS 2nd Day Air, and UPS Next Day Air.

Orders placed before 11 AM EST Monday–Friday ship the same day! Orders placed after 11 AM or on weekends ship the next business day.

We ship via:

  • UPS Ground Advantage – Used for free shipping orders over $75
  • USPS Priority Mail and Express Mail
  • UPS 2nd Day Air and Next Day Air
  • USPS COD service

Yes! We ship to PO Boxes via USPS. UPS cannot deliver to PO Boxes, so if your order qualifies for free UPS Ground Advantage shipping and your address is a PO Box, it will ship via USPS instead.

Earn points on every purchase. Points accumulate in your account and can be redeemed for discounts on future orders. Check out our Rewards Points page for details, and create an account to start earning!

Log into your account, go to the "Redeem Points" section in your account dashboard, and apply your points at checkout for a discount.

No! Your points do not expire as long as your account remains active.

Nope! You can checkout as a guest. However, creating an account lets you:

  • Track your orders
  • Save your shipping info for faster checkout
  • View your order history
  • Earn rewards points on every purchase

Our checkout process is quick and simple—usually 2-3 minutes. Just add items to your cart, enter your shipping info, choose a payment method, and you're done!

Pro tip: Create an account to save even more time on future orders.

Absolutely. We use SSL encryption to protect your personal and payment information. Your data is safe with us.

Card payments are processed through Waave, a PCI-compliant payment processor, so we never store your card details on our servers.

If you need to make changes to your order, contact us ASAP at our contact page or email us at staff@hudsonvalleybotanicals.com.

If we haven't processed your order yet, we'll do our best to help. Once it's shipped, we can't make changes—but you can always place a new order or reach out about a return/exchange.

If you're having trouble checking out, try these steps:

  1. Clear your browser cache and cookies
  2. Try a different browser (Chrome, Firefox, Safari, Edge)
  3. Make sure your payment info is entered correctly
  4. Check that your billing address matches your card on file

Still stuck? Don't give up! Contact us and we'll help you complete your order.

We stand behind the quality of our products. If you're not satisfied with your purchase, we offer store credit for unopened items returned within 30 days of delivery.

Key details:

  • Products must be in original, sealed, unopened packaging
  • Return shipping costs are paid by the customer
  • Store credit is valid for 12 months
  • A $1.50 processing fee applies for credit card orders

For full details, see our Terms & Conditions.

Submit a return request through our contact page or email staff@hudsonvalleybotanicals.com with:

  • Your order number
  • Product name
  • Reason for return
  • Photos showing the sealed, unopened product

We'll respond within 1–2 business days with return instructions. Once we receive and inspect the item, a store credit will be issued.

Contact us immediately through our contact page with photos of the damage and your order number. While the carrier is responsible for packages once shipped, we'll do our best to help resolve the situation and assist with filing a carrier claim if needed.

Still have questions? Contact Us

Welcome!

You must be 21+ to purchase Kratom products
You must be 18+ to purchase Botanicals products

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Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Wisconsin, Connecticut; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia, Rhode Island. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- Botanicals: We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Merchants may not ship to military bases. 
WAAVE Compliance