Answers, straight.
Shipping, payments, products, lab testing, accounts, returns. All the real questions customers ask, answered in plain English by the people who run the business. If you cannot find what you are looking for, message us and we will add it.
Shipping and delivery
Same-day cutoff, carriers, free shipping threshold, and PO box rules.
Do you offer free shipping?
Yes. Every order over $75 ships free via UPS Ground Advantage to addresses in the contiguous US. Orders under $75 have a range of paid options, including USPS Priority, UPS 2nd Day Air, UPS Next Day Air, and USPS Express Mail.
How fast will my order ship?
Orders placed before 11am EST Monday through Friday ship the same business day. Orders placed after the cutoff or on weekends ship the next business day. You get a tracking number by email the moment the label prints.
Where do you ship?
We ship to all 50 states and US territories including Puerto Rico, Guam, and the US Virgin Islands, except where kratom is restricted by state or local law. We currently do not ship to Alabama, Arkansas, California, Connecticut, Indiana, Louisiana, Vermont, or Wisconsin. We also do not ship to Sarasota County (FL), Nassau County (NY), Spokane, Othello, and Warden (WA), Alton, Jerseyville, Glen Carbon, Edwardsville, Maryville, Wood River, and Godfrey (IL), Denver, Parker, Monument, and Greenwood Village (CO), Franklin (NH), Ontario (OR), Kellogg (ID), Albuquerque (NM), or numerous counties and cities in Mississippi including Tupelo and the City of Union. Statewide bans with future effective dates: Tennessee (effective July 1, 2026), Kansas (effective July 1, 2026), and Kentucky (effective January 1, 2027). California became statewide illegal on October 24, 2025 via a CDPH order; we stopped shipping there at that time.
Do you ship to PO boxes?
Yes, via USPS. UPS cannot deliver to PO boxes. If your free UPS Ground Advantage order is going to a PO box, we automatically re-route it to USPS at no extra cost.
Which carriers do you use?
UPS Ground Advantage for free shipping orders, USPS Priority and Express Mail, UPS 2nd Day Air and Next Day Air for expedited options, and USPS COD where cash-on-delivery is selected.
What if my order is delayed or lost?
Once a package leaves our facility, the carrier owns the in-transit leg. If tracking stalls for more than a few days or a package is marked delivered but missing, email us. We will file a carrier claim on your behalf and work with you on a replacement or refund.
Products and strains
Strain variety, sizing, sourcing, and how our Garuda line is organized.
What is Garuda Kratom?
Garuda is our signature line of powdered kratom, named for the mythical bird of Indonesian tradition. Every strain is sourced directly from family farms in Indonesia, third-party lab tested, and hand-packed in the Hudson Valley.
What strains do you carry?
We carry the four primary vein categories: Red, Green, White, and Yellow/Gold. Within those, we rotate single-origin strains from Kalimantan, Sumatra, and the Hulu Kapuas river basin. The full current lineup is on the shop page.
What sizes are available?
We offer sample and variety packs at 28g, standard bags at 250g and 500g, bulk bags at 1kg, 2kg, and 3kg, and capsules in 50, 150, 200, 250, and 500 count.
Do you split kilos?
Yes. You can mix strains within a single kilo order on qualifying products. Split-kilo pricing is shown on each product page where available.
How do I know the strain I bought is what is labeled?
Every batch has a unique batch number printed on the pouch. Look it up in our public COA archive to see the exact lab report for the specific pouch in your hand, including alkaloid profile, heavy metals, and microbial results.
How should I store my kratom?
Keep pouches sealed, out of direct sunlight, away from heat, and in a cool dry place. A pantry shelf is fine. Stored properly, the leaf stays consistent for 12 to 18 months from the manufacture date printed on the pouch.
Payment options
Cards, Cash App, Bitcoin, mail-in payment, USPS COD, and how Waave works.
Which payment methods do you accept?
Visa, Mastercard, American Express, and Discover through our secure processor Waave. We also accept Cash App, Bitcoin, mail-in payment (check or money order), and USPS COD (cash on delivery).
What is Waave?
Waave is our PCI-compliant payment processor for credit and debit card transactions. When you check out with a card, you are redirected briefly to the Waave portal to complete the payment securely, then returned to our order confirmation page.
How does mail-in payment work?
Place the order on the website and choose "Mail Payment" at checkout. You will receive an email with the mailing address. Mail us a check or money order for the total, include your order number on the memo line, and we will ship as soon as the payment clears. Turnaround is typically 5 to 10 business days after we receive it.
Can I pay COD (cash on delivery)?
Yes. We offer USPS COD for orders within the contiguous United States. A small COD fee applies, shown at checkout. The letter carrier collects cash from you at delivery.
Is checkout secure?
Yes. The site uses SSL encryption end to end. Card payments are processed through Waave, a PCI-compliant processor. We never store full card numbers on our servers.
What if I have a problem at checkout?
First try clearing your browser cache or using a different browser. Verify that the billing address you entered matches the one on file with your card. If you are still stuck, email hello@hudsonvalleybotanicals.com with a screenshot and we will sort it out quickly.
Lab testing and quality
How our testing program works and how to read a COA.
Is every batch actually tested?
Yes, every batch. Before a lot is packaged and released, a sample goes to an independent ISO 17025 accredited lab. If a result comes back outside our specifications, the lot does not get packaged. No batch ships without a matching COA.
What do you test for?
Alkaloid profile (mitragynine and 7-hydroxymitragynine), heavy metals (lead, cadmium, arsenic, mercury), microbials (yeast, mold, E. coli, Salmonella), and moisture. Every result is listed on the COA.
How do I look up a COA for my order?
Every pouch has a batch number printed on the label. Go to our public COA archive, enter the batch number, and you will get the exact lab report for that specific lot. No account required, no form to fill out.
How do you handle quality control?
Every batch goes through the same routine. Sample to an independent ISO 17025 accredited lab before packaging. Verify alkaloid profile, heavy metals, and microbials against our specifications. Only lots that meet spec get packaged and labeled with the batch number you can look up in our public COA archive. We do not participate in the AKA GMP program, but the testing standards we hold every lot to are the same ones the AKA GMP audit covers.
How do I read a COA?
The top of the report identifies the sample, lot, and test date. The body shows each test and whether the result passed against the specification. For alkaloids, look at the mitragynine percentage. For safety tests, "pass" or "ND" (not detected) is what you want.
What happens if a batch fails a test?
It does not get packaged. Period. We will either retest if we suspect an anomaly, or reject the lot and not bring it into inventory. Failed batches never make it to the shop page.
Accounts, rewards, and orders
Checking out as a guest, earning points, and tracking your order.
Do I need an account to order?
No, guest checkout works fine. An account is optional. With one, you can track orders, save shipping info, view your order history, and earn rewards points on every purchase.
How do rewards points work?
You earn points on every purchase. Points accumulate in your account and can be redeemed for discounts on future orders from the Redeem Points page in your dashboard. Full details are on our Rewards Points page.
Do rewards points expire?
No. Your points do not expire as long as your account stays active. An account is considered inactive if you have not signed in or placed an order for a long stretch.
How do I track my order?
Once your order ships, we email a tracking number. If you have an account, you can also see the tracking link in your order history. Most domestic orders deliver within 2 to 5 business days from dispatch.
Can I change or cancel an order?
If you catch it fast, usually yes. Email hello@hudsonvalleybotanicals.com with your order number as soon as possible. If the package has not shipped, we can adjust it or cancel. Once the label prints, we cannot intercept it.
How long does checkout take?
Two to three minutes for most customers. Add items to cart, enter shipping info, pick a payment method, submit. If you are paying by card through Waave, you will be redirected briefly to their secure portal.
Returns and damaged orders
Store credit, the 30-day window, and how to handle damage in transit.
What is your return policy?
We offer store credit for unopened items returned within 30 days of delivery. Products must be in original, sealed, unopened packaging. Return shipping is paid by the customer. Store credit is valid for 12 months. A $1.50 processing fee applies on credit card orders.
How do I request a return?
Email hello@hudsonvalleybotanicals.com (or use the contact page) with your order number, the product name, your reason for return, and a photo of the sealed unopened pouch. We reply within 1 to 2 business days with return instructions.
What if my order arrives damaged?
Email us right away with photos of the packaging and the damaged item, along with your order number. We file the carrier claim on your behalf and work with you on a replacement or refund. Do not discard the damaged packaging until the claim is resolved.
What if an item is missing from my order?
Send us a photo of everything that was in the box along with your order number. We will cross-reference it against the pick list, and if something is missing on our end, we ship the missing item out same-day at no cost.
Can I return an opened pouch?
We cannot accept returns on opened pouches for food-safety and quality reasons. If there is a specific quality concern with an opened pouch, email us with the batch number and a description, and we will take a look.
How long do store credits last?
Store credit is valid for 12 months from the date it is issued. It is applied automatically to your account and can be used at checkout on any future order.
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Order questions, strain guidance, lab result requests. Use the contact form and we will get back to you, usually within one business day.
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