Support hours
- Monday to Friday9am to 5pm EST
- SaturdayLimited coverage
- SundayClosed, we read on Monday
Messages sent overnight are answered first thing the next business day. Holidays are posted on the homepage banner.
Replies usually within 24 hours
Monday to Friday, 9am to 5pm EST
Real humans, no bots
Get in Touch · Wappingers Falls, NY
Real humans, real help.
Questions about an order, a strain, a lab result, or a wholesale inquiry? Send a message and a real person at Hudson Valley Botanicals will see it, usually within one business day. No tickets, no scripts, no runaround.
Founder-run support
Replies within one business day
Community on Discord
Four Ways to Reach Us
Pick the channel that fits your question.
Shipping updates, strain questions, wholesale requests, press inquiries. We answer them all.
Contact form
Best for everything
Order questions, lab result requests, wholesale, press, anything with context. Goes straight to our shared inbox.
Open the formDiscord
discord.gg/qYq6zF7pU4
The HVB community server. New drops, early access, customer conversations, and a direct line to us.
Join the serverX / Twitter
@GarudaKratom
Restock alerts, sale announcements, and quick DMs. Follow along for what is coming next.
Follow on X
Send a Message
Tell us what you need. We will take it from there.
Every message lands in the HVB inbox. Include an order number if you have one. If you are writing about wholesale, mention your shop name and state.
- Order issues, handled same day
- Strain or product questions, answered by our customer care lead
- Wholesale and press, routed to the founder
- Every message gets a reply. Even the short ones.
Contact Us
We're here to help! Send us your questions or inquiries
Before You Write
A lot of answers are already posted.
Our FAQ covers the most common questions, all plain-English, no fluff.
Shipping and delivery
Same-day cutoff, carriers, free shipping threshold, PO box rules.
Read shipping FAQs →Payment options
Cards, Cash App, Bitcoin, mail-in payment, USPS COD, and how Waave works.
Read payment FAQs →Products and strains
Strain variety, sizing, sourcing, and how our Garuda line is organized.
Read product FAQs →Returns and damaged orders
30-day store credit policy, damage claims, and how to request a return.
Read return FAQs →
When and Where
Based in the Hudson Valley. Shipping nationwide.
One person in upstate New York, packing and replying by hand.
Where we are
Based in Wappingers Falls, NY. Every order, reply, and hand-packed pouch ships from right here. Mail can be sent to the PO box below.
- Mailing addressPO Box 1135, Wappingers Falls, NY 12569
- Same-day cutoff11am EST weekdays
- Service areaLegal US states and localities only
Response targets
- EmailUnder 1 business day, weekdays
- Contact formUnder 1 business day
- Wholesale1 to 2 business days
- Discord DMs1 business day
If you have not heard back in 2 business days, please reply to your thread or try a different channel. Things rarely slip, but they sometimes do.
H · V · B
Still Here?
Send us a message. We will answer.
A real person reads every message. We do our best to reply within one business day, sooner if it is urgent. Quick questions are often answered faster on the FAQ page.
