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Contact

Get in touch · Poughkeepsie, NY

Talk to the personwho packs your order.

Questions about an order, a strain, a lab result or wholesale? Your message goes straight to the founder, not a call center, and you'll usually hear back within one business day. No tickets, no scripts, no runaround.

Write a messageRead the FAQ
  • Founder-run support
  • Replies within one business day
  • Discord community
Support right now
Open now

Messages sent now are read today. We're at the desk until 5pm ET.

Usual reply
By tomorrow
Same-day dispatch
Before 11am ETMonday to Friday
  1. Monday, 9am to 5pm
  2. Tuesday, 9am to 5pm
  3. Wednesday, 9am to 5pm
  4. Thursday, 9am to 5pm
  5. Friday, 9am to 5pm
  6. Saturday, limited coverage
  7. Sunday, closed

Monday to Friday, 9am to 5pm ET. Saturday limited, Sunday closed. Holidays are posted on the homepage banner.

Three ways to reach us

However you write, the same person answers.

Best for everything
Contact form

Write to us here

Choose a subject and the form asks only for what helps, like your order number for an order question.

Under 1 business day

Write a message
Discord

Community server

Chat with other customers, or send us a direct message.

DMs within 1 business day

Join the server
X

@GarudaKratom

News and updates from the shop. For help with an order, use the form so your details stay private.

Best for news

Follow on X

Send a message

Tell us what you need.

Include an order number if you have one. If you are writing about wholesale, mention your shop name and state.

Contact Us

We're here to help! Send us your questions or inquiries

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Hours and response times

When you'll hear from us.

Support runs on Eastern Time. Messages sent overnight are read first thing the next business day.

Support hours

Monday to Friday
9am to 5pm ET
Saturday
Limited coverage
Sunday
Closed

Weekend messages are read Monday morning. Holidays are posted on the homepage banner.

How fast we reply

Contact form
Under 1 business day
Discord DMs
1 business day
Wholesale
1 to 2 business days

No reply after 2 business days? Send a follow-up or try another channel. Things rarely slip, but they sometimes do.

Mail and shipping

Mailing address

Hudson Valley Botanicals
PO Box 1135
Wappingers Falls, NY 12590
  • Orders placed before 11am ET, Monday to Friday, ship the same day.
  • We ship only to US states and localities where kratom is legal. Shipping restrictions

Still here? Send us a message.

A real person reads every message. One person in upstate New York, packing and replying by hand.

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SALE OF KRATOM TO PERSONS UNDER TWENTY-ONE YEARS OF AGE IS PROHIBITED BY LAW

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Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Wisconsin, Connecticut, Utah, Tennessee, Kansas, North Dakota, Massachusetts; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia, Rhode Island. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- Botanicals: We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Merchants may not ship to military bases. 
WAAVE Compliance