Frequently Asked Questions

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What do you sell?

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At Hudson Valley Botanicals, we're proud to offer Garuda Kratom—our signature line of premium powdered kratom that's become a favorite among wellness enthusiasts nationwide.

Every batch is lab-tested for purity and potency, so you know exactly what you're getting. We believe in transparency, quality, and delivering an experience you can trust.

Is Kratom legal?

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Yes! Kratom is federally legal in the United States. However, some states and localities have their own restrictions.

We do not ship to: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County (FL), San Diego (CA), Oceanside (CA), or Union County (MS).

Always check your local laws before ordering.

Where do you ship?

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We ship to all 50 states (except where kratom is restricted—see above). We also ship to US territories like Puerto Rico, Guam, and the US Virgin Islands.

International shipping? Not yet, but we're working on it!

Are your products lab tested?

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Absolutely. Every single batch of Garuda Kratom is tested by third-party labs for:

  • Heavy metals (lead, arsenic, mercury, cadmium)
  • Microbial contamination (salmonella, E. coli, yeast, mold)
  • Alkaloid content (mitragynine & 7-hydroxymitragynine)

You can view our lab reports on each product page. Transparency isn't just a buzzword for us—it's a promise.

What strains do you offer?

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We carry a curated selection of premium kratom strains, including:

  • Red Vein – Relaxing and calming
  • Green Vein – Balanced and versatile
  • White Vein – Energizing and uplifting
  • Yellow/Gold Vein – Smooth and mellow

Each strain has its own unique profile. Check out our shop to explore the full lineup!

What sizes are available?

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We offer multiple sizes to fit your needs:

  • Sample size and variety packs (28g) – Perfect for trying new strains
  • Standard bags (250g, 500g) – Great for regular users
  • Bulk options (1kg, 2kg, 3kg) – Best value for enthusiasts
  • Capsule convenience (50, 150, 200, 250, 500 count) – Perfect for on the go

Bulk discounts available! The more you buy, the more you save.

What payment methods do you accept?

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We accept:

  • Credit/Debit Cards (Visa, Mastercard, Discover, Amex)
  • Cash App
  • Mail Payments (cash, check or money order)
  • USPS COD (Cash on Delivery)
  • Bitcoin

All card payments are processed securely through Waave, our trusted payment processor.

What is Waave?

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Waave is our secure payment processor for credit/debit card transactions. It's a trusted platform that keeps your payment info safe.

When you check out, you'll be redirected to Waave's secure portal to complete your payment. Once done, you'll be brought right back to our site!

How do I pay by mail?

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Prefer to pay by mail? No problem!

  1. Place your order on our website (select "Mail Payment" at checkout)
  2. Mail a check or money order to the address provided in your order confirmation
  3. Include your order number with your payment
  4. We'll ship your order once payment is received and cleared

Processing time: 5-10 business days after we receive your payment.

Can I pay COD (Cash on Delivery)?

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Yes! We offer COD for orders within the contiguous United States.

How it works:

  1. Select "COD" at checkout
  2. We'll ship your order via USPS with COD service
  3. Pay the mail carrier in cash when your package arrives. Or pay with card at your local post office.

COD fees apply, check the fee table at checkout.

Note: COD orders may take 1-2 extra days to process.

How do I track my order?

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Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website (USPS, UPS, or FedEx).

If you created an account, you can also track your order directly from your account dashboard.

Do I need an account to order?

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Nope! You can checkout as a guest. However, creating an account lets you:

  • Track your orders
  • Save your shipping info for faster checkout
  • View your order history
  • Get exclusive member perks (coming soon!)

How long does checkout take?

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Our checkout process is quick and simple—usually 2-3 minutes. Just add items to your cart, enter your shipping info, choose a payment method, and you're done!

Pro tip: Create an account to save even more time on future orders.

Is checkout secure?

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Absolutely. We use SSL encryption to protect your personal and payment information. Your data is safe with us.

Card payments are processed through Waave, a PCI-compliant payment processor, so we never store your card details on our servers.

Can I change my order after checkout?

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If you need to make changes to your order, contact us ASAP at our contact page or email us at support@hudsonvalleybotanicals.com.

If we haven't processed your order yet, we'll do our best to help. Once it's shipped, we can't make changes—but you can always place a new order or reach out about a return/exchange.

What if I have checkout problems?

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If you're having trouble checking out, try these steps:

  1. Clear your browser cache and cookies
  2. Try a different browser (Chrome, Firefox, Safari, Edge)
  3. Make sure your payment info is entered correctly
  4. Check that your billing address matches your card on file

Still stuck? Don't give up! Contact us and we'll help you complete your order.

Welcome!

You must be 21+ to purchase Kratom products
You must be 18+ to purchase Botanicals products

I am I am not

Remember Me
Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- Botanicals: We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Merchants may not ship to military bases.
 

WAAVE Compliance