Hudson Valley Botanicals LLC

7-6-24

Dear Valued Customers and Kratom Enthusiasts,

We want to address some important matters regarding our website and share exciting news about big changes coming to Hudson Valley Botanicals.

Acknowledging Our Technical Challenges

Over the past year, many of you have experienced various technical issues while using our website. We want you to know that we’ve heard your feedback, and we sincerely apologize for any frustration or inconvenience these problems have caused.

Recently, we’ve encountered a critical issue affecting our checkout process, essentially breaking our site’s core functionality. This latest challenge has made it clear that minor fixes are no longer sufficient.

Investing in a Complete Website Overhaul

In light of these ongoing difficulties, we’ve made the decision to invest in a complete website overhaul. This isn’t just a redesign – it’s a ground-up rebuild of our entire online presence. We’re committed to providing you with the smooth, reliable, and enjoyable shopping experience you deserve.

What’s Changing?

Our team is working tirelessly to create a new website that will transform your experience with Hudson Valley Botanicals. Here’s what you can look forward to:

1. Rock-Solid Stability: Our primary focus is on building a stable, dependable platform that you can count on every time you visit.
2. Lightning-Fast Performance: Say goodbye to slow load times. Our new site will be optimized for speed from the ground up.
3. Seamless Shopping Experience: We’re redesigning our product pages and categories for intuitive navigation and easy discovery of your favorite kratom products.
4. Bulletproof Checkout Process: Our new, robust checkout system will ensure your orders go through smoothly every time.
5. Mobile-First Design: Whether you’re on a phone, tablet, or desktop, you’ll enjoy a consistent, user-friendly experience.
6. Enhanced Product Information: Expect more detailed descriptions, high-quality images, and easy access.

Timeline for the New Website

We’re pulling out all the stops to bring these improvements to you as quickly as possible. Our goal is to have the new website up and running within the next one to two weeks. We appreciate your patience as we work to get everything perfect.

How to Place Orders in the Meantime

While we build the new site, we’ve implemented a temporary ordering system:

1. Please email staff@hudsonvalleybotanicals.com with:
   
   • The items you wish to purchase
   • Your preferred shipping & payment option
   • Confirmation of your shipping address
   • Any other relevant order information
2. Our staff will create a manual order for you.
3. We’ll send you a secure payment request to complete your purchase.

Our Appreciation and a Special Offer

We’re deeply grateful for your patience and continued support during this challenging period. As a token of our appreciation and to thank you for bearing with us, we’re offering a special discount of 10% off your next order.

Stay Tuned!

We can’t wait to unveil our new and improved website. Keep an eye on your email and our social media channels for updates and the official launch announcement.

Thank you for sticking with Hudson Valley Botanicals. We’re making this significant investment because you, our customers, deserve the very best. We’re confident that these changes will dramatically improve your experience with us.

If you have any questions or concerns, please don’t hesitate to reach out to us at staff@hudsonvalleybotanicals.com.

Best regards,

Scott – Owner